business tips
an establishment should keep things in balance when dealing with customers by doing the following:
1. Receive potential customers by welcoming and inviting them to the establishment, then make them comfortable, assuring them that you’d do your best to assist them. Example; “Welcome to Abba’s Bistro.” Here’s our Menu!” “Would you like something to drink while you wait on your meal?” This approach help’s to put the customer at easy and gives them the feeling of genuine acceptance. A sense of belonging if you will.
2. Always’ acknowledge customers when they enter your establishment. Customers get turned off when they are not acknowledged upon entering a place, but after they’ve spent their money with you and their leaving you acknowledge them by saying, “bye.” Interaction like this gives the consumer the impression that you were only interested in obtaining their money and not taking time to value them as a person. Couldn’t tell you how much times I’ve felt this way after shopping or doing business at an establishment.
4. Never allow your phone to ring more than 5 times before answering.
5. Be sure to follow up on any online request that may have came in over the weekend. See if there is anything your company can do to solve your customers concern.
6. An Establishment should maintain good relationships with it’s creditors, suppliers and transporters in the V.I. in order to serve its citizen adequately. Not doing so, not only allow the lost of a sale, but fosters a sense of complacency, mediocracy and helplessness in satisfying the customer needs.
Take, for example, a recent experience I had at Home Depot. I saw a lawnmower that I wanted to purchase at Home Depot St. Thomas, but since I live in St. Croix, I called the store to ask if it could be shipped over. The manager responded, “We had a falling out with our inter-island transporter, so we no longer ship to St. Croix.” There was no effort from leadership to fix the relationship with the transporter or to find an alternative solution—no contingency plan. This business practise is unacceptable shouldn’t be allowed.
defining good business customer service
Defining good business customer service involves understanding the principles of exceptional service in a business context. It includes being responsive, knowledgeable, and proactive in addressing customer needs and concerns. It means delivering personalized solutions, exceeding customer expectations, and consistently providing a positive experience.
Quality customer service contributes to the strength of the customer-business relationship by building trust, loyalty, and mutual respect. Satisfied customers become advocates, sharing their positive experiences with others, thus helping to attract new customers.
